Frequently asked questions
Customer questions
How do I start?
Call 804-366-1255 and ask for Jon Lucas, or email shaun@sonway.ai. Tell us what kind of project it is, where the property is, your ideal timeline, and a rough budget range if you have one.
What kinds of projects are you focusing on?
Our focus is remodeling and upgrades for existing homes, including windows, roofing, decks and fences. Tell us about your project, and we aim to give you a straight answer about whether it's a good fit.
Which area are you focusing on?
Our focus is the Richmond, Virginia area.
How does pricing work?
We aim to understand the project first, then agree on scope, schedule and price in writing before work starts.
Will you keep me updated?
We aim to keep you informed as work progresses and when plans change.
What happens when the work is finished?
We aim to review the finished work together and take care of anything that needs attention.
Who will work on my project?
Our aim is for every project to be done by capable people who take pride in their work, held to the same standard of care. Part of our purpose is helping skilled people grow in the trade.
Can I see past projects?
We plan to share photos of finished projects once customers have agreed to it.
Work With SonWay: short FAQ
Questions about working with SonWay
Is reaching out a job application?
No. It starts a conversation and lets us know you'd like to hear from us.
Can you tell me what work is available?
Opportunities depend on the projects we take on, so we can't say in advance what may be available.
How do I reach you?
Email shaun@sonway.ai with "Work With SonWay" in the subject line.
What shouldn't I send?
Please don't send ID documents, Social Security numbers or other private details.